K
KSong

Refund Policy

Clear and transparent refund terms for our services

Last Updated: December 11, 2024

Operated by Sigalabs O.E.

This service is operated by Sigalabs O.E., a legal business entity registered in Greece.

Overview

At KSong (operated by Sigalabs O.E.), we strive to provide the best AI-powered K-Pop song creation experience. This Refund Policy outlines the conditions under which refunds may be requested and granted.

14-Day Refund Window

All refund requests must be submitted within 14 days of your purchase date. Requests submitted after this period will not be eligible for a refund.

Refunds must be requested within 14 calendar days from the date of purchase.

Eligible Refund Situations

You may be eligible for a full refund in the following circumstances:

  • Technical Failure: We are unable to generate or deliver your song due to technical issues on our end (server failures, system errors, etc.)
  • Service Unavailability: Our service is completely unavailable and we cannot fulfill your order within a reasonable timeframe
  • Significant Deviation: The delivered content significantly deviates from your specifications due to a documented system error or bug
  • Payment Error: You were charged incorrectly or multiple times for the same order

Non-Eligible Refund Situations

Refunds will NOT be provided in the following cases:

  • Change of Mind: You simply changed your mind after the song was successfully generated and delivered
  • Subjective Preferences: You dislike the creative output, style, or artistic direction (AI-generated content is inherently creative and subjective)
  • User Error: Incorrect or vague input provided by you that results in unexpected output
  • Minor Variations: Small differences in lyrics, melody, or style that don't constitute a system failure
  • After 14 Days: Any refund request submitted more than 14 days after purchase
  • Successful Delivery: The song was generated and delivered successfully according to your specifications

How to Request a Refund

To request a refund, please contact us via our <a href='/contact' class='text-blue-400 hover:underline'>contact page</a> with the required information:

Email Address

Visit our Contact Page

Required Information

  • Your full name and email address used for the purchase
  • Order ID or transaction ID
  • Date of purchase
  • Detailed explanation of the issue
  • Screenshots or evidence of the technical problem (if applicable)

Refund Processing Time

Once your refund request is approved:

  • We will process your refund within 5-7 business days
  • Refunds are issued to the original payment method used for the purchase
  • Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account
  • You will receive an email confirmation once the refund has been processed

Payment Processor

All payments are processed securely through Paddle.com. Refunds are handled in accordance with Paddle's refund policies and timelines.

Important Notes

  • Custom AI-generated songs are considered digital goods and cannot be returned once delivered
  • We reserve the right to approve or deny refund requests at our discretion, based on the eligibility criteria above
  • Abuse of the refund policy may result in denial of future refund requests or account suspension
  • This refund policy is subject to change. Any changes will be posted on this page with an updated revision date

Questions or Concerns?

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

Email: Contact Us

Company: Sigalabs O.E.